Our Policy

 

Web site development will start after a 20% down payment has been received. Upon completion of the work, the remainder is due within 30 days of the issue of the final invoice.

Some clients prefer incremental work and milestones to be reached before payment of services rendered to that point. In these instances, 20% down is required for the first increment of the work, and the remainder of the invoice is due within 30 days of the invoice for that first increment. However, no down payment will be required to proceed with additional increments of the work. Once each increment of work has been completed, an invoice for that increment will be issued and due within 30 days of the issue of that invoice.

After work has started, there can be no return of 20% down payments on any projects.

There can be no refunds of invoiced funds because the work has already been completed.

Mark Burnley reserves the right to remove any computer code which was developed during a work agreement if the invoice(s) have not been paid within their 30 day payment window.

Developed computer code can be delivered via optical disk (CD, DVD), secure FTP (file transfer), or zip file download.

The client can install the code themselves, or, Mark Burnley can install the code. The client is responsible for making backups of the code once it has been received.

A backup copy of the code will be kept by Mark Burnley for one year after the work has been completed, and is available to the client at no cost. After one year, the backup code kept by Mark Burnley will be deleted and will no longer be available to the client.

Invoices will be delivered via E-mail Word documents, or US mail if required. In addition, electronic billing can be sent and reconciled via Google Checkout or PayPal. Both of these payment systems accept credit cards.

 

 

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